DropIn text messages and calls
Texts and calls from the DropIn app
DropIn (dropin.care) is an app for flexible childcare at licensed centers. In the DropIn parent app, each parent chooses if DropIn may text or call them. There are three choices. Each one is optional and separate, and each one is off until the parent turns it on.
Where parents see it
- After phone verification. When a parent signs up and verifies their US mobile number with a one-time code, the app shows a “Stay in touch” screen with three switches (screenshots 1 and 2).
- In Settings, at any time. The same three switches are in Account > Notifications (screenshots 3 and 4).
How consent works
- Every switch starts off. Nothing is pre-selected.
- Each switch is a separate choice. Turning one on does not turn on the others.
- The parent gives consent only by tapping a switch on. They can tap Continue with all switches off and use DropIn in full.
- The full consent text shows under each switch, next to it.
- We keep a record of the verified number, the time, the choice and the exact text the parent saw.
- If the parent changes their phone number, all three switch off and the app asks again.
The three choices
Booking texts and urgent updates
- Number:
- Texts come from (872) 349-2479.
- What it covers:
- Texts about the parent’s own DropIn bookings and account: booking confirmations, reminders, and check-in and pickup updates about their child.
- How often:
- Message frequency varies with the parent’s bookings.
- Opting out:
- Reply STOP to opt out, HELP for help, or turn the switch off in Settings. STOP to this number also stops offer texts.
Consent text shown in the app, word for word
Optional. Text me at the number above about my DropIn bookings, my account and urgent updates about my child: booking confirmations, reminders, and check-in and pickup updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Terms and Privacy Policy.
Sample messages
DropIn: Mia's booking at Little Oaks Learning Center on Sat, Oct 24 at 8:30 AM is confirmed. Details are in the DropIn app. Reply STOP to opt out.
DropIn: Reminder: Mia's booking at Little Oaks Learning Center starts at 8:30 AM today. Reply STOP to opt out.
DropIn: Mia was checked in at Little Oaks Learning Center. Reply STOP to opt out.
DropIn: Little Oaks Learning Center has an urgent update about Mia. Please call the center at (312) 555-0142 or open the DropIn app. Reply STOP to opt out.
Reply to HELP
DropIn booking texts: for help email team@dropin.care or visit dropin.care/sms. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
Reply to STOP
DropIn: You will no longer get DropIn booking texts or offer texts. Reply START to get booking texts again.
Offer texts
- Number:
- Texts come from (872) 273-5123.
- What it covers:
- DropIn offers and news, such as free-day and discount offers.
- How often:
- Up to 4 messages a month.
- Opting out:
- Reply STOP to opt out, HELP for help, or turn the switch off in Settings. STOP to this number stops only offer texts.
Consent text shown in the app, word for word
Optional. Text me DropIn offers and news, such as free-day and discount offers, at the number above. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Terms and Privacy Policy.
Sample messages
DropIn: Your first day at Little Oaks Learning Center is free. Book it in the DropIn app: https://dropin.care/download Reply STOP to opt out.
DropIn: Get 20% off 3 days of care at Little Oaks Learning Center. Book in the DropIn app: https://dropin.care/download Reply STOP to opt out.
Reply to HELP
DropIn offer texts: for help email team@dropin.care or visit dropin.care/sms. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to opt out.
Reply to STOP
DropIn: You will no longer get DropIn offer texts. Reply START to get them again.
Calls, including AI calls
- Number:
- Calls from DropIn’s AI assistant come from (312) 847-2574.
- What it covers:
- Calls about booking confirmations, urgent updates about the parent’s child, and DropIn childcare offers. A call can use an AI-generated or prerecorded voice.
- How often:
- Only when there is a booking, an urgent update or an offer to tell the parent.
- Opting out:
- Turn the switch off in Settings, or say “stop calling” on a call.
Consent text shown in the app, word for word
Optional. I agree that DropIn may call me at the number above, including with an AI-generated or prerecorded voice, about booking confirmations, urgent updates about my child, and DropIn childcare offers. Consent is not a condition of purchase or of using DropIn. I can opt out at any time in Settings or by saying "stop calling" on a call. See our Terms and Privacy Policy.
In the app, “Terms” and “Privacy Policy” link to https://dropin.care/legal/terms and https://dropin.care/legal/privacy.
How to opt out
- Texts: reply STOP to any DropIn text. Reply HELP for help. STOP to the booking texts number, (872) 349-2479, stops booking texts and offer texts. STOP to the offer texts number, (872) 273-5123, stops only offer texts.
- Calls: say “stop calling” on any DropIn call.
- Any of the three: turn the switch off in Account > Notifications, or email team@dropin.care.
Screenshots
From the DropIn parent app on iPhone, with every switch off. The phone number shown, +1 (312) 555-0187, is a fictional demo number.
Program details
- Sender:
- DropIn AI Inc. (dropin.care).
- Cost:
- Msg & data rates may apply.
- Help:
- Reply HELP, or email team@dropin.care.
- Consent:
- Consent is not a condition of purchase or of using DropIn.
- Carriers:
- Carriers are not liable for delayed or undelivered messages.
Read our Terms and Privacy Policy. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
Looking for the one-time text with the DropIn app link? That is a separate program, described here.