Terms & Conditions

Last updated: May 9, 2026

Code of Good Practices

Our mission is to empower families to easily access independent Child Care Providers, by offering the best available short-term spots at a licensed or lawfully operating Child Care Center nearby. To achieve this goal, we will live up to the following good practices:

We care about you — and therefore offer our Platform and customer service free of charge to parents.
DropIn enables users to search and access listings of independent Providers. All selection decisions are made solely by the user. DropIn does not match, recommend, or assign Providers.
DropIn provides a neutral technology platform through which users independently identify and book Providers. All selection decisions are made solely by the user. DropIn does not match, recommend, or assign Providers. The Child Care Provider is solely responsible for delivering the care.
We facilitate the payment via Stripe Platform for anyone who uses our platform.
We help you 24/7 — our customer service centers are here to help you 24-7-365.
We listen to you — our Platform is the product of what you (the users) prefer and find most convenient when using our service.
We hear you — we show uncensored reviews of customers.
We promise you an informative, user-friendly website that guarantees the best available prices.

These Terms and Conditions v12, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the Privacy Statement). Important — Platform Is a Tool Only: The DropIn platform is a neutral technology tool that enables users to independently search for and book independent child care providers. DropIn does not provide child care, does not guarantee the quality or safety of any Provider, and does not owe any duty of care to users or their children. All child care services are delivered exclusively by the independently operating Provider.

These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by DropIn AI Inc. and are provided for your use only, subject to the terms and conditions set out below. The relationship that we have with the Child Care Providers are governed by the present Terms and Conditions v12 as well as the separate agreements concluded with the Child Care Service Providers and all other applicable rules and policies which govern the commercial relationship we have with each of the Child Care Providers. Each Child Care Provider acts in a professional manner vis-à-vis DropIn when making its product and/or service available on or through DropIn. Note that Child Care Providers may have, declare applicable, and/or require (acceptance of) — in addition to the policies and fine print as disclosed on the website — their own (delivery/usage) terms and conditions and house rules for the use, access, and consummation of the DropIn Service and/or of the Child Care Services.

Definitions

"DropIn," "us," "we," or "our" means DropIn AI Inc., a limited liability company incorporated under the laws of the State of Delaware, US, and having its registered address at 16192 Coastal Hwy, Lewes, DE 19958.

"Platform" means the (mobile) website and app on which the DropIn SERVICE is made available, owned, controlled, managed, maintained, and/or hosted by DropIn.

"Child Care" means the various Child Care services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Child Care Provider and/or from the Platform.

"Child Care Provider" means the provider of child care services and education (e.g. child care center, day care, home child care, group child care, etc.) and related educational product or service as they are from time to time available for DropIn Reservation on the Platform (whether B2B or B2C).

"DropIn SERVICE" means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by DropIn in respect to various services as from time to time made available by Child Care Providers on the Platform.

"DropIn Reservation" means the order, purchase, payment, booking, or reservation of a Service available within the DropIn Platform.

1. Scope & Nature of Our Service

Through the Platform, DropIn AI Inc. and its affiliate (distribution) partners provide an online platform through which Child Care Providers can advertise, market, sell, promote, and/or offer (as applicable) their service for order, purchase, reservation, or hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase, or payment (i.e. the DropIn SERVICE). By using or utilizing the DropIn SERVICE (e.g. by making a DropIn Reservation through the DropIn SERVICE), you enter into a direct (legally binding) contractual relationship with the Child Care Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your DropIn Reservation, DropIn provides a neutral technology platform through which Parent/Guardian independently identifies and books Providers. DropIn does not recommend, assign, or place users with Providers. DropIn transmits booking details and the Child/Family Profile to the selected Provider as a technical transmission service only. DropIn does not (re)sell, rent out, or offer any child care product or service.

When rendering our DropIn SERVICE, the information that we disclose is based on the information provided to us by the Child Care Providers. As such, the Child Care Providers that market and promote their services on the Platform are given access to our systems and Extranet through which they are fully responsible for updating all rates, fees, prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform. Although we will use reasonable skill and care in performing our DropIn SERVICE, we will not verify and cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor non-delivery of information. Each Child Care Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including the rates/fees/prices, policies, conditions, and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or type of Child Care Provider (or its facilities, venue, vehicles, or services) made available, unless explicitly indicated or set out otherwise.

Our DropIn SERVICE is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, or services available on our Platform for any commercial or competitive activity or purpose.

§1A. Child Care Provider Licensing, Verification, and Legal Compliance

NEW SECTION — March 2026. This section reflects DropIn's position as a marketplace intermediary operating across all US states, each of which has different child care licensing frameworks.

Nature of DropIn as a marketplace

DropIn is a neutral technology marketplace. It does not provide child care, does not place children, and does not control service delivery. DropIn operates as an online booking marketplace connecting parents and guardians with independent child care providers. DropIn is not a child care provider, does not employ child care staff, does not receive or supervise children, and is not a licensing authority. DropIn is not required to hold, and does not hold, any state child care facility license, day care center license, family day care home license, or child-placing agency license. All care is delivered solely by the independent Child Care Provider. DropIn does not guarantee, warrant, or represent that any child care provider listed on the platform holds a current license, permit, or certification from any state, local, or federal authority. No Duty of Care: DropIn owes no duty of care, supervision, or protection to any child. DropIn has no duty to investigate, monitor, or take action regarding the safety, welfare, conduct, operations, or legal compliance of any Provider. All duty of care is assumed exclusively by the Child Care Provider. Users acknowledge they do not rely on DropIn for the safety, protection, supervision, or welfare of their child. No Monitoring Obligation: DropIn has no obligation to monitor, supervise, inspect, investigate, or continuously evaluate any Provider’s operations, facility conditions, staffing, licensing status, regulatory compliance, or child welfare practices. Any actions taken by DropIn regarding Provider listings or marketplace participation are discretionary marketplace functions only and do not create any duty toward users or children.

Licensing requirements vary by state and provider type

Child care licensing is regulated at the state level, and requirements differ significantly across jurisdictions. Every US state permits certain categories of child care providers to operate lawfully without a license, though the specific threshold, exemption categories, and applicable law vary by state. Common license-exempt categories in most states include: small home-based providers caring for fewer than a state-defined threshold of children (which ranges from 2 to 6 children depending on the state); providers caring exclusively for children from a single family; providers caring only for their own relatives; faith-based or religious organization programs; programs operated by public or private accredited schools; employer-sponsored care programs; and short-term or drop-in programs meeting specific state criteria. For example, in Illinois a provider caring for three or fewer children from more than one family is lawfully license-exempt under the Illinois Child Care Act of 1969 (225 ILCS 10/); in California, a provider caring only for children from one unrelated family is exempt; in Texas, providers caring for three or fewer unrelated children are generally exempt. The applicable threshold and exemption categories in your state can be verified through your state's child care licensing agency or at childcare.gov.

What DropIn does to verify providers

DropIn takes reasonable steps to verify the identity, operational status, and applicable licensing status of providers who apply to list on the platform. These steps include:

Collection of the provider's legal entity name, address, and representative identity;
Review of available state licensing databases where such databases are publicly accessible;
Requiring each provider to sign a Partnership Agreement in which the provider represents and warrants that it is operating lawfully and in full compliance with all applicable state and local child care regulations.

DropIn updates provider status information periodically but cannot guarantee that licensing information is current at all times. Licensing status is the sole legal responsibility of the child care provider, not of DropIn.

How licensing status is displayed

Where a provider holds a current state license or permit, this information may be displayed on that provider's profile page on our platform. The absence of a displayed license does not indicate non-compliance with applicable law — it may indicate that the provider operates lawfully as a license-exempt provider under their state's rules, or that DropIn has not yet verified or updated that provider's information. Parents and guardians are encouraged to independently verify any provider's licensing status by checking the relevant state child care licensing database directly. A national directory of all state child care licensing agencies is maintained by the US Department of Health and Human Services at childcare.gov. State licensing databases are also accessible through each state's child care licensing agency website.

Provider's legal responsibility

Each child care provider listed on the DropIn platform is solely and exclusively responsible for: ensuring that it holds all licenses, permits, certifications, and approvals required by applicable law; maintaining compliance with all applicable child care health, safety, staffing, and record-keeping regulations; and notifying DropIn promptly if its license is revoked, suspended, or lapsed. DropIn reserves the right to remove from the platform any provider whose license has been revoked or who DropIn reasonably believes is operating in violation of applicable law.

Parent's responsibility to verify

Parents and guardians are responsible for conducting their own due diligence regarding the suitability of any child care provider for their child's specific needs, including verifying the provider's licensing status, qualifications, and facility conditions. DropIn provides tools and information to assist with this process but does not substitute for independent parental verification. No Guarantee of Licensing Accuracy: DropIn does not guarantee the accuracy, completeness, or current validity of any Provider licensing information displayed on the platform. Licensing status may change at any time without notice to DropIn. Parents and guardians must independently verify current licensing status directly with the Provider and at childcare.gov before each booking.

§1B. No Matching, No Recommendation, No Assignment

Search results and rankings on the DropIn platform are generated by neutral algorithms based on availability, location, and user-selected filters. DropIn does not endorse, recommend, or prefer any particular Provider. The selection of a Provider is made solely and independently by the Parent/Guardian. DropIn is not a child placement agency and does not arrange or assign care. DropIn does not match, recommend, assign, evaluate, or determine which Provider is suitable for any child. All Provider selection and booking decisions are made independently and exclusively by the Parent/Guardian. The DropIn platform makes Provider listings available for Parents to browse independently. DropIn exercises no editorial judgment about which Provider is suitable for any particular child. No Reliance: Users expressly acknowledge that they do not rely on DropIn for the safety, licensing verification, suitability, or quality of any Provider. All such assessments are the sole responsibility of Parent/Guardian. DropIn's platform is a tool for independent self-service search and booking only.

2. Prices and Offers Facilitated by a Partner Company

The prices as offered by the Child Care Providers on our Platform are highly competitive. All prices for your DropIn Booking are displayed including all fees, unless stated differently on our Platform or the confirmation email/ticket. Applicable fees may be charged by the Child Care Provider in the event of a no-show or cancellation.

Sometimes cheaper rates are available on our Platform for a specific booking or service; however, these rates made available by Child Care Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Check the relevant service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.

Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.

Parent Reward Program

The Parent Reward Program rate is a discounted rate offered by participating Child Care Providers for certain Child Care Services. The Parent Reward Program is open to anyone that has an account on the Platform. There are no membership fees, and all you need to do to become a member is to create an account on DropIn. The membership and the Parent Reward Program rates are for that individual member and are non-transferable. Membership can also be linked to specific campaigns or incentives, as occasionally launched or communicated per DropIn's sole discretion.

The Parent Reward Program consists of multiple membership levels based on the number of reservations made through the DropIn platform, each with different levels of discounts on select Child Care and/or select options. Membership levels may vary and may be subject to change at the sole discretion of DropIn.

DropIn reserves the right to revoke and cancel the Parent Reward Program membership of any individual in the event of abuse, such as violation of these Terms and Conditions v12 and/or use of invalid credit cards. DropIn furthermore reserves the right to revoke and cancel the Parent Reward Program membership of any individual who engages in inappropriate behaviour, such as violence, threat, harassment, discrimination, obscenity, or fraud in relation to DropIn (or its employees and agents) and/or the Child Care Provider (or its employees and agents).

The Parent Reward Program rate cannot be combined or used with other discounts (unless approved by the Child Care Provider or indicated otherwise). DropIn may, at its discretion, (partially) alter, limit, or modify the Parent Reward Program structure or any other feature of the program (including but not limited to the status of the subject Parent Reward Program levels), for any reason, without prior notice.

The Parent Reward Program membership is linked to your account on DropIn and will not expire or otherwise terminate unless you terminate, close, delete, or otherwise revoke your account. Without notice to you, DropIn also reserves the right to unregister or otherwise disable an account that is inactive. An inactive account is defined as an account that has not made a reservation for more than five (5) years. If your account is disabled, you will no longer be eligible for the Parent Reward Program benefits. You may reactivate your account by making a qualifying reservation using your DropIn account.

Partner Offer

DropIn may display offers that are not directly sourced from Child Care Providers, but are facilitated by a DropIn partner company, such as another platform (Partner Offer). Partner Offers will be clearly displayed and distinguished from the regular offers directly sourced from Child Care Providers and have the following special conditions, unless mentioned otherwise on our Platform:

Price policy: As displayed on our Platform.
Pay in advance: You will pay securely with DropIn at the time of the booking.
No modifications: Once your booking is complete, any changes to your personal or booking details will not be possible. Requests can be made directly with the Child Care Provider but are not guaranteed.
Cannot combine with other offers: Other promotions, incentives, and rewards are not eligible on the booking.
No guest review: It is not possible to leave a guest review on our Platform for a Partner Offer booking.

3. Privacy and Cookies — Data We Collect and Consent

DropIn respects your privacy. Please read our Privacy Policy in full for details on how we collect, use, and protect your personal data and the personal data of your children.

The data we collect about you and your children is based on the express consent given here by you, the parent or guardian. By using our platform and completing a booking, you expressly consent to the collection and use of your personal data and your child's data as described in the Privacy Policy and these Terms. This consent covers both general personal information and sensitive child health and medical data collected for the purpose of facilitating bookings between Parent/Guardian and independent licensed or lawfully license-exempt Child Care Providers, transmitting required records to the booked Provider, and operating the DropIn marketplace. DropIn acts solely as a data transmission and hosting service. Data is transmitted to Providers without review, interpretation, or decision-making by DropIn. You may withdraw consent at any time by contacting [email protected], subject to applicable legal retention requirements.

4. Free of Charge for Consumers — Only Child Care Providers Pay

Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our DropIn SERVICE or add any additional (reservation) fees to the rate. You will pay the Child Care Provider the relevant amount as indicated in the DropIn Reservation (plus, where expressly mentioned that it is not included in the price, any relevant applicable levies and fees).

Child Care Providers pay a commission (being a small percentage of the service price) to DropIn. Child Care Providers can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for a better position in the ranking) is at each Child Care Provider's discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking.

Only Child Care Providers which have a commercial relationship with DropIn (through an agreement) will be made available on Platform for a DropIn Service (for their B2B and/or B2C promotion of their product). DropIn is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); DropIn does not allow non-professional parties to offer or sell their services on or through DropIn.

5. Credit Card or Bank Transfer

If applicable and available, certain Child Care Providers offer the opportunity for DropIn Reservations to be paid (wholly or partly and as required under the payment policy of the Child Care Provider) to the Child Care Provider during the DropIn Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain services, DropIn facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Child Care Provider (DropIn never acts nor operates as the merchant of record. DropIn acts solely as a limited payment facilitator on behalf of the Provider. The Provider is and remains the merchant of record for all child care services. DropIn's payment facilitation role does not make DropIn responsible for the delivery, quality, or safety of child care services). Payment is safely processed from your credit/debit card or bank account to the bank account of the Child Care Provider through a third-party payment processor. Any payment facilitated by us for and on behalf of and transferred to the Child Care Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

For certain (non-refundable) rates or special offers, note that Child Care Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the DropIn Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your DropIn Reservation. You will not hold DropIn liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Child Care Provider and will not (re)claim any amount for any valid or authorized charge by the Child Care Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or misuse.

6. Prepayment, Cancellation, No-Shows, and the Fine Print

By making a DropIn Reservation with a Child Care Provider, you accept and agree to the relevant cancellation and no-show policy of that Child Care Provider, and to any additional (delivery) terms and conditions of the Child Care Provider that may apply to your DropIn Reservation (including the fine print of the Child Care Provider made available on our Platform and the relevant house rules of the Child Care Provider), including for services rendered or offered by the Child Care Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Child Care Provider can be obtained with the relevant Child Care Provider. The general cancellation and no-show policy of each Child Care Provider is made available on our Platform on the Child Care Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable).

Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable fees may still be charged by the Child Care Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a DropIn Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Child Care Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each DropIn.

Carefully read the Fine Print (below the DropIn booking types or at the bottom of each Child Care Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Child Care Provider (e.g. in respect of age requirement, security deposit, non- cancellation/additional supplements for group bookings, extra supplies or materials). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Child Care Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your DropIn Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Child Care Provider's cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the Child Care Provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival, make sure to promptly communicate this with the Child Care Provider so they know when to expect you and to avoid cancellation of your DropIn Service Reservation or charge of the no-show fee. Our customer service department can help you if needed with informing the Child Care Provider. DropIn does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Child Care Provider.

7. Correspondence, Communication, and Complaint Deadlines

By completing a DropIn Reservation, you agree to receive a series of emails from DropIn and/or our Payment Processing Platform regarding important aspects of your DropIn Service both prior to the drop-in and after the pick-up, also providing you with certain information and offers (including third-party offers) relevant to your DropIn Reservation, emails after arrival to rate the experience with your Child Care Provider and the DropIn SERVICE, and emails which we may send to you promptly after your booking inviting you to complete our guest review form. See our Privacy and Cookies Policy for more information about how we may contact you.

DropIn disclaims any liability or responsibility for any communication by or with the Child Care Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Child Care Provider or (any form of) acknowledgement of receipt of any communication or request. DropIn cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Child Care Provider.

In order to duly complete and secure your DropIn Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Complaint submission deadlines

General complaints

Any claim or complaint against DropIn or in respect of the DropIn SERVICE — including complaints relating to pricing, booking errors, cancellation, no-show charges, or service quality — must be submitted promptly, and in any event within thirty (30) days after the scheduled date of the booking or service to which the complaint relates. Claims submitted after this thirty-day period may be rejected at DropIn's discretion, and the claimant may forfeit the right to compensation.

Health and safety complaints — extended 90-day window

DropIn's acceptance of health and safety reports does not constitute, and shall not be construed as, any admission of duty of care, welfare responsibility, or liability for child care services delivered by the independent Child Care Provider. Notwithstanding the thirty-day period above, any claim or complaint relating to the health, physical safety, or welfare of a child during or arising from a DropIn booking — including but not limited to injury, illness, allergic reaction, medical incident, or any concern about a child's wellbeing during care — may be submitted within ninety (90) days after the date of the booking to which the complaint relates. DropIn recognizes that the consequences of child care incidents may not become fully apparent within thirty days, and this extended window reflects that reality.

Marketplace feedback and licensing complaints

Health and safety concerns should be communicated directly to the Child Care Provider in the first instance. The Child Care Provider is solely responsible for the health, safety, and welfare of children in its care and for complying with all applicable state licensing health and safety requirements.

Marketplace-level service feedback (unrelated to child health or safety) may be submitted to DropIn AI Inc. by emailing [email protected] with the subject line 'Booking Feedback.' DropIn's feedback channel is a marketplace service function and does not replace any complaint process operated by the Child Care Provider, a state licensing agency, or law enforcement. DropIn does not investigate, verify, supervise, monitor, or make determinations regarding child welfare, health, safety, or regulatory compliance. DropIn has no duty to act on any welfare, health, or safety matter. All such concerns must be directed to the Child Care Provider, state licensing authorities, or law enforcement.

To submit a licensing or welfare complaint about a Child Care Provider, contact the state child care licensing agency in the state where the Provider operates. A national directory of state licensing agencies is available at childwelfare.gov and childcare.gov.

Mandatory reporting obligations — national

Nothing in this section limits or delays any obligation to report child abuse, neglect, or serious injury to the appropriate state child welfare authorities. Suspected child abuse or neglect must be reported immediately to the child welfare authority in the state where the care occurred. The national Childhelp National Child Abuse Hotline is available 24 hours a day, 7 days a week at 1-800-422-4453 and provides crisis intervention and referral to local state reporting agencies. State-specific mandatory reporting hotlines and procedures are listed at childwelfare.gov. Parents, providers, and DropIn staff who have reasonable cause to believe a child has been abused or neglected are mandatory reporters under applicable state law and must report immediately regardless of any contractual complaint procedures.

Due to the continuous update and adjustments of rates and availability, we strongly suggest making screenshots when making a reservation to support your position (if needed).

8. Ranking, Preferred Program, and Guest Reviews

We aim to display search results that are relevant to you by providing a personalized default ranking of Child Care Providers on our Platform. You can scroll through this default ranking, use filters, and sort by alternative ranking orders and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. We use multiple algorithms to produce default ranking results, a process that is constantly evolving.

DropIn has identified the following parameters to be most closely correlated with you finding a suitable Child Care Provider and thus prioritizes these parameters in the algorithms (main parameters): Your personal search history, the rate of click-through from the search page to the Child Care Provider page (CTR), the number of bookings related to the number of visits to the Child Care Provider page on the Platform (Conversion), and gross (including cancellations) and net (excluding cancellations) bookings of a Child Care Provider. Conversion and CTR may be affected by various (stand-alone) factors including review scores (both aggregate scores and components), availability, policies, (competitive) pricing, quality of content, and certain features of the Child Care Provider. The commission percentage paid by the Child Care Provider or other benefits to us (e.g. through commercial arrangements with the Child Care Provider or strategic partners) may also impact the default ranking, as well as the Child Care Provider's record of on-time payment. The Child Care Provider can also influence its ranking by participating in certain programs, which may be updated from time to time, such as the Parent Reward Program, deals, the Preferred Partner Program, and the Visibility Booster (the latter two involve the Child Care Provider paying us a higher commission).

In order to make it easier for customers to find the right match to their preferences, DropIn may assign a quality rating, which is determined by DropIn and displayed as a yellow tile, to certain services and/or certain Child Care Centers. The quality rating is based on many (100+) features that can be divided over 5 major categories: (i) facilities, amenities, and services offered by the Child Care Provider on DropIn; (ii) property configuration such as unit size, number of rooms, and occupancy; (iii) number and quality of the photos uploaded by the Child Care Provider; (iv) average guest review score as well as some subscores (e.g. cleanliness) because those are proven to be particularly helpful for customers in assessing the quality of certain Child Care services; and (v) anonymized and aggregated historical booking data. We use these multiple features to derive statistical patterns. Based on these inputs, a machine-learning-based analysis is conducted which results in a quality rating being automatically calculated and awarded to the Child Care Provider.

Only customers who have completed a DropIn Service will be invited by DropIn to comment on their experience at the relevant Child Care Provider and to provide a score for certain aspects of their experience, or may receive a rating request during their stay. The completed guest review may be (a) uploaded onto the relevant Child Care Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service level and quality of the Child Care Provider, and (b) (wholly or partly) used and placed by DropIn at its sole discretion (e.g. for marketing, promotion, or improvement of our services) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by DropIn and our business partners. Reviews can only be submitted within a limited period of time (3 months) after a booking, and each review will only be available for a limited period of time (up to 36 months) after posting. The default ranking of reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who always submits comprehensive and detailed reviews (also known as a Child Care Scout) may be ranked on top. You have the option to choose various forms of rankings and filters (e.g. by audience, date, language, score). DropIn does allow the Child Care Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar as it violates our review policy. DropIn does not compensate or otherwise reward customers for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. DropIn undertakes its best efforts to monitor and remove reviews that include obscenities, mentions of an individual's name, or references to stolen goods.

Consumer Review Fairness Act: This section complies with the Consumer Review Fairness Act (15 U.S.C. § 45b). Nothing in these Terms and Conditions v12 bars, restricts, or penalizes any user from posting an honest review of the DropIn platform or of any Child Care Provider. Any provision that would prohibit, restrict, or penalize a truthful consumer review is void and unenforceable.

DropIn will not accept reviews which include:

Profanity, sexually explicit, hate speech, discriminatory remarks, threats, or violence
Mention of full names, or personal attacks towards staff
Promotion of illegal activities
Sites, email addresses, phone numbers, or credit card details
Politically sensitive comments

DropIn and the Child Care Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or filing for bankruptcy) with due observance of the relevant notice period as agreed between both parties.

9. Disclaimer

Subject to the limitations set out in these Terms and Conditions v12 and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the DropIn Reservation confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Child Care Provider as made available on our Platform, (iii) the services rendered by the Child Care Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Child Care Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose services are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control.

DropIn is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the DropIn Service and makes no representations, warranties, or conditions of any kind in this respect, whether implied, statutory, or otherwise, including any implied warranties of merchantability, title, non- infringement, or fitness for a particular purpose. You acknowledge and agree that the relevant Child Care Provider is solely responsible and assumes all responsibility and liability in respect of the Child Care Service (including any warranties and representations made by the Child Care Provider). DropIn is not a (re)seller of the Child Care Provider. Complaints or claims in respect of the Child Care Service (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Child Care Provider. DropIn is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities.

Whether or not the Child Care Provider has charged you for your DropIn Service, or if we are facilitating the payment of the (DropIn Service) price or fee, you agree and acknowledge that the Child Care Provider is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (Child Care Service) price or fee to the relevant tax authorities. DropIn is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (DropIn) price or fee to the relevant tax authorities. DropIn does not act as the merchant of record for any product or service made available on the Platform.

By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that DropIn may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as DropIn at its discretion sees fit. You are granting DropIn a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as DropIn at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to DropIn publishing and using these photos/images. DropIn does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of DropIn. DropIn disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by DropIn at any time and without prior notice.

DropIn has the right — with immediate effect — to deny or limit access to our Platform, our (customer) service and/or your DropIn account, to cancel a confirmed reservation, and/or prevent a reservation from being made by you in the event of any alleged or reasonably suspected (i) form of fraud or abuse, (ii) non-compliance with applicable laws and/or regulations, (iii) non-compliance with DropIn values and guidelines, (iv) inappropriate or unlawful behavior, which includes (but is not limited to) the following: Violence, threat, harassment, discrimination, hate speech, endangerment, invasion of privacy, human trafficking, exploitation of children, and obscenity in relation to DropIn (or its employees and agents), the Child Care Provider (or its employees and agents), and/or third parties, or (v) other circumstances that — at DropIn's sole discretion — reasonably justify DropIn taking any of the measures above.

10. Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by DropIn AI Inc., its Child Care Providers or providers.

DropIn exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer, and set over all such intellectual property rights to DropIn. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

11. Applicable Law, Language, and Severability

The original English version of these Terms and Conditions v12 may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these Terms and Conditions or inconsistency or discrepancy between the English version and any other language version of these Terms and Conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting English language) or shall be sent to you upon your written request.

If any provision of these Terms and Conditions v12 is or becomes invalid, unenforceable, or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms and Conditions.

12. About DropIn and the Support Companies

The DropIn SERVICE is rendered by DropIn AI Inc., which is a limited liability company incorporated under the laws of the State of Delaware, US, and having its registered address at 16192 Coastal Hwy, Lewes, DE 19958.

DropIn has its headquarters in Delaware and is supported by various affiliated group companies (the "support companies"). The support companies only provide an internal supporting role to and for the benefit of DropIn. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Platform). The support companies do not have any power or authority to render the DropIn SERVICE, to represent DropIn, or to enter into any contract in the name of, for or on behalf of DropIn. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of DropIn. DropIn does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office.

13. Governing Law and Disputes

DropIn is committed to customer satisfaction. We will try to resolve any concerns or problems with our services that you have. If we are unsuccessful, you may pursue a claim against DropIn as explained in this Disputes provision. This Disputes provision lays out: (1) the initial process you must follow by reporting your claim to DropIn prior to filing any arbitration or lawsuit in accordance with this Disputes provision; and, if we are unable to resolve your claim, (2) the recourse that you have to arbitration.

To the extent permitted by law, these Terms and Conditions v12 and the provision of our services shall be governed by and construed in accordance with Delaware Law. By using this website, you agree that any and all disputes arising out of or relating to your use of this website, or other services provided by DropIn or the support companies in connection with your use of this website (including the interpretation and scope of this clause and the arbitrability of the dispute), will be resolved via mandatory, binding arbitration.

Nothing in this Disputes provision shall be read to create any legal rights that do not otherwise exist under the law or constitute any waiver of any personal jurisdiction defense, nor shall this Disputes provision give you the right to pursue any claim for relief that is not cognizable under the law.

Prior to initiating arbitration, as discussed further below, you must give us an opportunity to resolve any complaints you have relating to your use of the DropIn website, any dealings with our customer service agents, any services provided, or our Privacy Policy by submitting them to [email protected] (the "Internal Review Procedure"). Your email to [email protected] beginning the Internal Review Procedure must contain the following information: (1) your name, (2) your address, (3) the email address you used to make your reservation, (4) your reservation number, (5) the date of your reservation, (6) the name of the Child Care Center that you reserved, (7) a brief description of the nature of your complaint, and (8) the resolution that you are seeking (together, the "Required Information"). Additionally, the subject line of your email must state, "Request Under Disputes Provision." If your email does not have this subject line, or if it does not contain all of the Required Information (or an explanation of why you are unable to include any of the Required Information), then you have not effectively begun the Internal Review Procedure, which you must do before initiating any arbitration or other legal action against DropIn. If we are not able to resolve your complaint within 60 days of your starting the Internal Review Procedure, you may seek relief as laid out in this Disputes provision.

Arbitration shall be initiated through and administered by the American Arbitration Association ("AAA"). Should the AAA decline to administer the arbitration or otherwise be unable to administer the arbitration for any reason, you agree that DropIn will select an alternative arbitral forum, and that you will agree in writing to administration of the arbitration by the alternative arbitral forum selected by DropIn.

In order to initiate arbitration, you and DropIn each will be responsible for paying the filing fees required by the AAA. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, DropIn will pay as much of your filing fee in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the costs of litigation.

Arbitration will be conducted in accordance with the AAA's rules. If there is a conflict between the AAA's rules and this Disputes provision, the terms of this Disputes provision will govern. The rules are available online at www.adr.org or by calling the AAA at 1-800-778-7879. If the AAA is unable or unwilling to administer the arbitration for any reason, then arbitration will proceed in a substantially similar fashion as it would under the AAA's rules.

The arbitration will be conducted by one arbitrator, who will be appointed by the AAA. You agree that the arbitration will be conducted in the English language. For claims under $25,000, the arbitration will not involve any personal appearance by the parties or witnesses but will instead be conducted based solely on written submissions, unless you request an in-person or telephonic hearing, or the arbitrator determines that an in-person or telephonic appearance is required. In the case of a hearing, the presumption shall be in favor of a telephonic hearing, unless the arbitrator determines that a party's right to a fundamentally fair process would be impaired without an in-person hearing. In the case of an in-person hearing, the hearing shall be conducted in a mutually convenient location. DropIn will ordinarily request that the hearing be held in Chicago, Illinois. You may petition the arbitrator to select an alternative location for the hearing. The arbitrator's selection of a hearing location shall be final and binding. You agree that in the event of an in-person hearing, any DropIn AI Inc. employee or affiliate who is based outside of the United States and who is participating in the hearing may participate by telephone or video conference, and his or her physical presence will not be required.

Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. This agreement to arbitrate is made under and will be governed by and construed in accordance with the laws of the State of Delaware, consistent with the Federal Arbitration Act, without giving effect to any choice-of-law principles that provide for the application of the law of another jurisdiction.

The arbitration will be confidential, and neither you nor DropIn may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.

Ordinarily, pre-hearing information exchange will be limited to the reasonable production of non-privileged documents directly relevant to the dispute. Unless the arbitrator determines that an additional form of information exchange is necessary to provide for a fundamentally fair process, those documents will be limited to your booking and communications directly about that booking among you, DropIn, and the Child Care Center(s) that are the subject of your dispute with DropIn. Any issues regarding discovery, or the relevance or scope thereof, will be determined by the arbitrator, and the arbitrator's determination will be conclusive.

The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. There will be no right or authority for any Claims to be arbitrated on a class action basis. You understand and agree that, by accepting these Terms and Conditions v12, you and DropIn are each waiving the right to a trial by jury or to participate in a class action with respect to the claims covered by this mandatory arbitration provision.

You are thus giving up your right to go to court to assert or defend your rights. Your rights will be determined by a neutral arbitrator, and not a judge or jury. The arbitration procedures mandated by this Disputes provision are simpler and more limited than the procedures applicable in most courts. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court.

All claims you bring against DropIn must be resolved in accordance with this Disputes provision. All claims filed or brought contrary to this Disputes provision, including claims not first submitted through the Internal Review Procedure, will be considered improperly filed and void. Should you file a claim contrary to this Disputes provision, DropIn will notify you in writing of the improperly filed claim, and you must promptly withdraw the claim.

By submitting a claim, you agree that this Disputes provision will apply to your claim.